Return Policy for ToolSynergys Store
At ToolSynergys, we strive to ensure that our customers are completely satisfied with their purchases. If you need to return an item, please review our return policy outlined below to understand the process and requirements.
1. Eligibility for Returns
General Return Policy
Return Period: You may return items within 30 days of receiving your order.
Condition: Products must be in their original condition, unused, and in the original packaging.
Exclusions: Certain items, such as special orders, custom products, and clearance items, may not be eligible for return. Please check the product description or contact customer service for specifics.
2. How to Initiate a Return
Step 1: Contact Customer Service
Email: Send a request to support@toolsynergys.com with your order number, item details, and reason for return.
Phone: Call (908)-625-6894 for immediate assistance.
Step 2: Obtain a Return Authorization
Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions for returning the item.
Shipping Instructions: Follow the instructions provided to return the item to our warehouse.
3. Returning Your Item
Step 1: Prepare the Package
Packaging: Repack the item in its original packaging. Include all accessories, manuals, and original paperwork.
Labeling: Attach the Return Authorization number and any return labels provided by our team.
Step 2: Ship the Package
Shipping Method: Use a trackable shipping method to return the item. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Address: Return the item to the address provided by our customer service team.
4. Refunds and Exchanges
Refunds
Processing Time: Refunds are processed within 5-7 business days after receiving the returned item.
Original Payment Method: Refunds are issued to the original payment method used for the purchase. Please allow additional time for your bank or payment provider to process the refund.
Exchanges
Availability: Exchanges are subject to product availability. If you wish to exchange an item, contact customer service to check availability and receive instructions.
5. Damaged or Defective Items
Report Issues
Immediate Contact: If you receive a damaged or defective item, contact us within 7 days of receipt to report the issue.
Resolution: We will provide instructions for returning the defective item and offer a replacement or refund as appropriate.
6. Order Errors
Incorrect Items
Notify Us: If you receive an incorrect item, contact customer service immediately to arrange for a return and replacement.
7. Special Considerations
International Returns
Policy: For international orders, return shipping costs and customs duties are the responsibility of the customer. Contact customer service for specific instructions and policies related to international returns.
Contact Us
For any questions regarding returns or to initiate a return, please reach out to our customer support team:
Email: support@toolsynergys.com
Phone: (908)-625-6894
Address: 548 Serra Dr, South San Francisco, CA 94080
Thank you for choosing ToolSynergys. We appreciate your business and are here to assist with any return needs you may have.
